Terms and Conditions of Trade
COMPU-FI (Pty) Ltd | Registration No: 2025/709461/07
1. Introduction
5. TV License
7. Shipping & Risk
8. Repairs & Disposal
9. Warranty & CPA
17. Complaints
1. Introduction
1.1. These Terms and Conditions govern all transactions between COMPU-FI (Pty) Ltd and its customers. By using our services, placing an order, requesting a quotation, or purchasing from our website, you agree to these Terms. 1.2. CPA & ECT Act Compliance: Nothing in these Terms is intended to unlawfully restrict, limit, or avoid any rights or obligations created for either the consumer or COMPU-FI under the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECT Act), or any other applicable South African law. 1.3. These Terms apply to all users, including casual browsers and registered customers.2. Company Details
- Company Name: COMPU-FI (Pty) Ltd
- Registration Number: 2025/709461/07
- Physical Address: 7 Townsend Road, Strubenvale, Springs, Gauteng, 1559, South Africa
- Telephone: 010 085 0441 | WhatsApp: +27 66 264 4905
- General & Sales: sales@compufi.co.za
- Legal & Admin: admin@compufi.co.za
3. Services and Products
3.1. COMPU-FI provides IT support, CCTV installations, digital advertising, hardware repairs, and custom-built PC solutions. 3.2. All services and products are subject to stock availability and technical feasibility. Where specifications change, we will take reasonable steps to ensure the product/service remains substantially as described or we will contact you with available alternatives.4. Quotations, Orders & Pricing
4.1. Validity: Quotations are valid for 7 calendar days unless stated otherwise. 4.2. Pricing Errors (E&OE): If a pricing error occurs, we will contact you as soon as reasonably possible and offer the choice to proceed at the corrected price or cancel for a full refund. 4.3. Custom Builds: Orders for Custom-Built PCs require full payment upfront before assembly begins.5. TV License Requirements (SABC Regulations)
5.1. In adherence to the Broadcasting Act No 4 of 1999 and applicable regulations, COMPU-FI will not release any TV set without verifying a valid SABC TV License (or valid exemption, where applicable).
Notice:
If a TV order is paid via Ozow/Payflex and must be canceled due to a missing/invalid TV License, a 5% service charge may apply to recover non-refundable payment gateway and administrative costs where such costs have been incurred.
6. Payment & Retention of Title
6.1. Retention of Title: All goods remain the property of COMPU-FI until paid in full. 6.2. Legal Costs: The Client is liable for all legal costs on an attorney-and-client scale for lawful debt recovery, including collection commission and tracing fees where applicable.
Important:
EFT deposits made without a valid order (or accidental overpayments) may be subject to a 10% Administrative Fee and require verification before reversal, in line with our Payment Information policy.
7. Delivery, Risk & Inspection
7.1. Risk Transfer: Risk passes to the customer upon signature of delivery or collection (in-store or by the customer’s courier/representative). 7.2. Visible Damage: You must inspect packaging before signing. If damaged, refuse delivery or endorse the waybill as “DAMAGED”. 7.3. Concealed Damage: Notify us within 48 hours of discovery with photos of the item, packaging, and waybill. Keep all packaging for inspection. Claims outside this window may be rejected by couriers/insurers. 7.4. Insurance: Standard courier liability is limited to R1,000. High-value cover must be arranged manually. If additional cover is not arranged, any loss/damage claims are limited to the courier’s included liability amount.8. Repair & Technical Service Terms
8.1. 6-Month Workmanship Warranty: We provide a 6-month limited warranty on repair labour performed by COMPU-FI. This excludes software issues, virus reinfection, power surge/load shedding-related damage, liquid damage, physical damage, and third-party tampering. 8.2. Data Liability: Clients are solely responsible for backups. COMPU-FI is not liable for data loss during diagnostics, repair, or due to underlying device failure. 8.3. Unclaimed Goods: Devices uncollected for 90 days after completion/notice may be disposed of or sold to recover unpaid amounts and reasonable costs. Written notice will be sent to your last known contact details. Reasonable storage fees may apply after a reasonable notice period. Any surplus (if applicable) will be held for collection for a further 30 days and thereafter treated as unclaimed funds in accordance with applicable law and our internal accounting procedures.9. General Warranties & Returns (CPA)
9.1. ECT Act Cooling-Off: Where the ECT Act cooling-off right applies to a transaction, the customer may cancel within 7 days of receipt. Goods must be unused, in “as new” condition, in original packaging, and complete with all accessories. 9.2. CPA Implied Warranty (6 months): If a product fails due to a manufacturing defect within 6 months, you may be entitled to a repair, replacement, or refund in line with the CPA. A technical assessment may be required to confirm the nature and cause of the failure (e.g., to rule out misuse, liquid/physical damage, or surge-related damage). 9.3. Exclusions: Damage caused by power surges, load shedding, lightning, liquid exposure, physical misuse, or unauthorized repairs/modifications is excluded from warranty coverage. This exclusion applies where the damage is attributable to these causes. 9.4. Restocking Fees: Approved change-of-mind returns may be subject to a fee of up to 25% for handling, testing, repackaging and payment gateway costs (where applicable).
Warranty Claim Requirements (Practical Checklist):
- Original tax invoice / proof of purchase.
- Serial number must be intact and legible (not removed/altered).
- Return the item complete with all accessories, cables, manuals and any free/promotional items supplied.
- Original packaging is strongly recommended for all returns and may be required for certain products (especially TVs and Monitors) for safe transit.
- A clear description of the fault and any troubleshooting performed (where applicable).
- For courier returns: photos of packaging/condition may be requested for claim purposes.
10. Limitation of Liability
10.1. To the extent permitted by law, COMPU-FI is not liable for indirect or consequential damages (including loss of profit, loss of income, loss of business, or data loss), except where liability cannot be excluded by law. 10.2. Our total liability shall not exceed the price paid for the relevant product or service giving rise to the claim, except where a higher liability is required by law.11. Intellectual Property
11.1. All content on www.compufi.co.za remains the property of COMPU-FI (or its licensors) and may not be reproduced or used without written consent.12. Privacy & POPI Act
12.1. We process personal data in compliance with the POPI Act for fulfillment, support, fraud prevention, and legal purposes. You have the right to request access to or correction of your personal information by contacting admin@compufi.co.za. Please also refer to our Privacy Policy for full details.13. Force Majeure
13.1. No liability for failures caused by events beyond our reasonable control, including acts of God, grid failure, load shedding, strikes, or courier disruptions.14. Governing Law
14.1. These Terms are governed by the laws of the Republic of South Africa.15. Amendments
15.1. COMPU-FI reserves the right to update these Terms from time to time. The latest version is available on our website.16. Severability
16.1. If any provision is found invalid or unenforceable, it shall be severed; the remaining provisions remain in full force and effect.17. Complaints & Dispute Resolution
17.1. Direct complaints to admin@compufi.co.za for internal escalation. 17.2. If unresolved, disputes may be referred to the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za.Quick Links to Other Policies
Contact Compu-Fi Support
Company Name: Compu-Fi (Pty) Ltd
Support & Sales: support@compufi.co.za | sales@compufi.co.za
Legal & Admin: admin@compufi.co.za
Landline: 010 085 0441
WhatsApp Support: +27 66 264 4905
Address: 7 Townsend Rd, Strubenvale, Springs, Gauteng, 1559, South Africa
Response Time: We aim to respond within 2 business days.
Last Updated: January 2026