FAQ Page

Our team monitors multiple channels to provide rapid support:
• WhatsApp: Usually within the hour (Same day guaranteed).
• Email Sales/Support: 1 to 24 hours.
• Website Enquiry Forms: 1 to 24 hours.

When we upgrade a laptop, all original components (RAM, SSD, HDD) are returned to you.

Don't want the parts? Contact a sales consultant. We can often offer a buy-back discount where we keep the original components and reduce your total invoice price.

• Laptop Upgrades: 1–2 business days (Bulk orders: up to 7 days).
• Custom PC Builds: 2–5 business days for assembly and stress testing (Bulk orders: up to 14 days).
• Standard Shipping: 2–4 business days via our courier partners.

We accept EFT, credit/debit cards, and secure online payment gateways. EFT orders are processed once funds have cleared in our bank account.

We use Ozow Instant EFT and direct bank transfers. We also have accounts with most major banks for your convenience and to prevent delays in EFT processing.

We provide our banking details via email after you complete checkout. Alternatively, you can view them on our Payments page, or request them from our sales team via WhatsApp or email.

We will do our best to source the product from one of our trusted suppliers as quickly as possible.

If the item is unavailable from our suppliers, we will contact you with options, such as:
• A similar alternative (where available), or
• A refund, or
• A store credit to your account.

Orders can only be changed or canceled before processing or assembly begins.

If a custom build or upgrade has started, the order may be considered a special order, and changes/cancellations may no longer be possible. If you need changes, please contact us immediately so we can assist before processing starts.

Yes. Businesses can request tax invoices and VAT documentation. Please contact our support team or include your company details at checkout where applicable.

We use Colivery and The Courier Guy. The exact courier will be confirmed via email with your order tracking number.

Yes, we do offer store collection.

Please note: we only keep some stock in-store. Many products are sourced from our suppliers, so the lead time of 1 to 2 business days may still apply before your order is ready for collection. As we grow, we are continuously increasing the amount of stock held in-store.

No, we do not ship internationally. However, customers may place an order and arrange their own courier to collect from us.

If we arrange delivery via our courier partners, we will assist with tracking and any courier claims where applicable.

If you arrange your own courier, collection and transit are managed by your courier, and responsibility generally passes once the parcel is handed over to your appointed courier.

Courier insurance is available on request. If declined, any loss or damage during transit may not be fully covered by courier insurance. Please request insurance if you would like extra cover.

Custom builds include a 6-month workmanship warranty. Individual hardware components are covered by their respective manufacturer warranties (often 1–5 years).

For Laptops, Monitors, and TVs, warranties are held by the respective official service centers. We can assist with the process, but repair times are subject to the brand's technicians and parts availability.

Under South African consumer law (CPA), goods generally carry an implied warranty of quality for 6 months (conditions apply). Faults are assessed to confirm whether they are due to a manufacturing defect versus physical damage, misuse, power events, or unauthorized tampering.

Warranty requirements can vary by brand and product category, but the usual requirements include:
• Original proof of purchase / invoice
• Product serial number (and model details where applicable)
• All original accessories supplied with the product (power supply, cables, remote, etc.) where required for testing
• Original packaging (recommended and sometimes required for safe transport/processing)
• The product must be presented in a condition suitable for assessment (no liquid damage, heavy physical damage, burn marks, or signs of unauthorized repairs/tampering).

If you're unsure what your specific product requires, contact support and we’ll confirm the requirements before you courier it in.

While we assist with the warranty process, courier costs for sending devices to Compu-Fi or service centers are generally for the customer's account, unless otherwise agreed in writing for a specific case.

Yes. We charge a R299 service fee for diagnostics (excluding repair costs).

If we quote on the repair and replacement parts and you accept the quote, we will waive the diagnostic fee.

Yes, our qualified technicians are always ready and willing to assist to get you back online. You can contact support@compufi.co.za for a quote on a diagnostic and/or damage report.

Yes, we offer a call-out service to assist customers who cannot come in-store or companies needing on-site support. Contact our support team via WhatsApp or email support@compufi.co.za and one of our technicians will get in touch to assist.

Our technicians do not usually carry card machines with them, but it can be brought upon request. Please note that the technician is not allowed to complete or render technical services before payment has been made (unless otherwise agreed in writing).

Yes. Customers can come into the store, or contact our support team for an on-site repair quote (where applicable).

For online purchases, South African consumer law may allow a short cooling-off period on certain “off-the-shelf” items.

In general, we can accept returns within the 7-day period provided:
• All original packaging is included,
• The item is in new/unused condition, and
• The item has not been used beyond what is reasonably necessary to inspect it.

If the item has been used or the packaging is damaged, the return may be rejected or may be subject to a reasonable handling/restocking charge where applicable. Defective items are handled under the standard warranty/assessment process.

Approved refunds are processed within 5–10 business days, depending on banking institutions and the payment method used.

Operating systems are only included if explicitly specified on the product listing or invoice. License activation is the customer’s responsibility unless stated otherwise.

Performance varies depending on software optimization, game updates, and user settings. While we recommend suitable hardware, exact FPS or performance results cannot be guaranteed.

Compu-Fi is not liable for data loss during repairs or upgrades. It is the customer's responsibility to back up all data before providing the device to us.

While we provide expert advice, the final responsibility for checking component compatibility rests with the customer for individual part purchases. If you're unsure, please ask us before placing your order and we’ll help confirm compatibility.

By South African law, a valid TV licence is required for TV purchases. If you pay via EFT and cannot provide a valid licence, a refund will be issued. For payments made via a payment gateway, any non-refundable service fees charged by the payment provider may be deducted where applicable.

No. All our items are brand new sealed units.

Our open box items are inspected and tested and still offer the full warranty period the same as a sealed unit. Open box units are typically items purchased and returned within 7 days (usually due to a change of heart). We can assure they are still in top condition and retain their original manufacturer warranty.