Shipping, Returns & Warranty
Comprehensive protection and delivery terms for Compu-Fi (PTY) LTD.
🔍 Quick Summary for Customers
- Shipping: Live rates via Colivery (R1,000 auto-cover). High-value insurance is manual.
- Returns: 7-day cooling off for unopened items. 25% restocking fee if opened.
- Refunds: Processed in 5–10 business days after technical assessment and FICA check.
- Warranty: Manufacturer terms apply. Load shedding/Surge damage is strictly excluded.
1. Shipping & Delivery Policy
We utilize Colivery for real-time calculations based on weight, dimensions, and GPS coordinates. All times refer to Business Days (Mon–Fri).
| Stage | Main Centres (GP, CT, DBN) | Regional & Rural Areas |
|---|---|---|
| Order Cut-off | 12:00 PM (SAST) | 12:00 PM (SAST) |
| Handling | 1 – 2 Business Days | 1 – 2 Business Days |
| Transit | 2 – 3 Business Days | 3 – 5 Business Days |
| Total | 3 – 5 Working Days | 4 – 7 Working Days |
Estimated Weight Brackets (Road Freight)
- Up to 5kg: R250.00
- 5kg – 10kg: R380.00
- 10kg – 15kg: R500.00
- 15kg and above: R1,200.00
Shipping Insurance & Liability
Colivery provides inclusive liability covering up to R1,000.00. For items above this value, additional cover must be requested.
2. Returns & Refunds Policy
In accordance with the CPA and ECT Act. Approved refunds are processed within 5–10 business days.
The 7-Day “Cooling-Off” Period
- Opened Items: Subject to a restocking fee of up to 25%.
- Non-Refundable: Software/Digital Licenses, Opened Consumables (Ink/Toner), and Service Fees (Labor/Installation).
- Holiday Policy: Orders between Dec 15 – Dec 24 can request returns until Jan 5th.
Technical Assessment Notice
All defective products (DOA or Warranty) are subject to technical inspection to confirm a manufacturing fault before a remedy is issued.
⚠️ Important Financial Disclosures
1. Accidental Deposits (10% Fee): Accidental EFT payments or overpayments are subject to a 10% Administrative Fee. FICA verification is mandatory.
2. TV License Cancellations (5% Fee): Cancellations due to lack of a valid TV License (Ozow/Payflex payments) incur a 5% non-refundable service charge.
4. Warranty & Technical Support
Warranty Claim Requirements
- Original tax invoice/proof of purchase.
- Serial number intact and legible.
- Original Packaging: Specifically required for TVs and Monitors for safe transit.
Warranty Specifics
- Laptops: 1–3 year manufacturer warranty. Upgrades by Compu-Fi technicians do not void this.
- Custom PC Workmanship: 6-month workmanship warranty (assembly/BIOS/thermals).
- Dead Pixels: Subject to ISO 13406-2 (1-5 pixels may be within spec).
- Exclusions: Physical/Liquid damage, Power Surges, Load Shedding, and Lightning.
Limitation of Liability: Compu-Fi (PTY) LTD is not liable for indirect losses, loss of income, or data loss arising from product use or failure. Please back up data before submission.
Explore Our Other Policies
By continuing to use our site, you agree to the terms outlined in the policies above.
Contact Information:
- Company Name: Compu-Fi
- +2766 264 4905
- WhatsApp Support
- sales@compufi.co.za
- 7 Townsend Rd, Strubenvale, Springs, Gauteng, 1559, South Africa
Response Time: We aim to respond within 2 business days.
Last Updated: January 2026